Dear All

I am writing to reassure you that we are fully operational during this business-critical and uncertain period.

Following new guidance from the UK Government on 16 March, we’ve prioritised staff wellbeing and asked our colleagues who are at higher risk to return to home as well as asking our staff to follow Government guidance on self-isolation, where relevant. We’re already extending work from home capability where it is possible and not already in place. At the same time, we are currently experiencing a higher than usual number of calls and requests. Given the recent stock market movements and wider social concerns, this is not unexpected.

As a precautionary measure, all meetings due to be held at one of our offices will be cancelled and an alternative arrangement offered. We are able to hold meetings via phone, Skype, Whatsapp or Zoom and in most cases we are able to accept paperwork that has been scanned and sent via email to us to help reduce unnecessary social interaction, in line with government guidelines.

All of us at Grosvenor are committed to maintaining the high level of service you are used to. We are all doing our utmost to ensure that we respond to ALL queries in a timely manner. However, given the high volume of queries, there may be some minor delays in response times, so please bear with us.

Over the coming weeks we will be here to answer any of your questions. The markets continue to respond to the deepening and fast-moving situation. These are difficult times for everyone and, whilst the design and risk management within our portfolios will help manage it, the significant volatility in investment markets is another dimension to the challenge. We are all acutely aware of our responsibility to you as the advisers for your assets and financial strategy and, whatever the circumstances, we will continue to fulfil our commitments to you in the weeks and months ahead.

During this difficult period, may I request that any queries are sent via email to help reduce the increased pressure our telephone team are facing. If the matter is urgent, then our team will be available to take your call but the wait may, at times, be longer than usual.

I’ll sign off by saying that periods of market volatility are not unusual. The last 50 years has seen a number of significant events leading to fast, unexpected falls in the value of stockmarkets around the world. The one thing all these events have in common is that investors who get caught up in the panic and sell their investments at a loss, do not benefit from the recovery that follows. Timing the market is nearly impossible, time in the market has historically been the key to achieving a good return on your investment.

I reiterate that all our advisers are contactable as normal via email and their mobile phones listed on their business cards if you wish to discuss your personal situation in more detail.

Yours sincerely,

Ben Olson
Managing Director

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